Re-opening FAQs

We open our doors to a changed world, and we’ve changed with it

– but not so much that you won’t recognise us, promise!

We know you’ll have loads of questions, which we’ve hopefully answered below.
If your question isn't covered, please email us or call us on 01422 330069.

Email us

Update on local situation: As of 31 July 2020 additional measures have been implemented by Government on families meeting up with each other in a private home or garden in our region. This does not affect our plans to reopen on 8 August due to our COVID-Secure status, and we will continue of this basis. However, we will closely monitor advice and guidance and post updates if this should change.

Update on national government guidelines: As of 8 August the Government have made it compulsory for adults to wear a face covering when visiting indoor attractions. We have updated our FAQs accordingly. Face coverings are not required for children at Eureka!

Booking your visit

  • Is Eureka! open?

Eureka! is open from 8th August 2020 for pre-booked visitors only.

  • What are your opening hours?

We are open 10am – 4pm, Wednesday to Sunday. We are closed Monday and Tuesday.

  • Do I need to pre-book?

Yes – Absolutely. Every visitor to Eureka! will need to pre-book.
Even if you are an existing annual pass holder, you still need to pre-book your visit. This is the way we can ensure visitor numbers are limited at a safe level for social distancing.

  • Can I still turn up and pay at the admission desk?

No, unfortunately we can’t offer that anymore. All visits must be pre-booked.

  • I’m an annual pass holder – do I still need to book in advance?

Yes, even if you have an annual pass we still need you to book in your visit so we know you’re coming. This way we can limit the number of visitors in the museum to a safe level. There is a simple online booking system specifically for annual pass holders, launching shortly.

Remember, you must have activated your annual pass to book your visit. If you haven’t activated your pass, you will be directed to the activation pages on our website to do so before you book.

  • I’m an Essential Carer – do I still need to book in advance?

Yes, even though your entry to Eureka! is free as an essential carer, you must book your arrival slot so we know you’re coming. This way we can limit the number of visitors in the museum to a safe level. Choose the Essential Carer button on the booking system, and remember to bring proof of your Carer status with you on the day. Use the Essential Carer ticket type if you are booking a visit using Max Cards also – and remember to bring them with you on the day of your visit. Each Max card holder is entitled to 1 child and 1 adult entry.

  • Why do I have to book a timeslot?

We have introduced 10 minute booking slots. This to stagger arrival times, and reduce the likelihood of queues to get in once you arrive. You should aim to arrive within 30 minutes of your booked arrival time.

  • Are visits time-limited?

No, visitors can stay and enjoy Eureka! for as long as they wish. We have capped our visitor numbers each day to ensure that we don’t exceed safe visitor levels for social distancing.

  • I have a discount voucher, how do I use it?

If you have a code, just enter it in the box during the booking process and it will recalculate the cost of your entry based on the code your offer relates to.

  • I have a Gift Voucher, how do I use it?

You will see a ticket type for Gift Voucher. Choose this and follow the process to book your arrival time slot. When you arrive at Eureka! you will need to hand your vouchers to our admissions staff. Without the vouchers, you will need to pay full price for your entry.

  • I want to use my Tesco Clubcard Vouchers, how can I do that online?

You will see a ticket type for Tesco Clubcard. Choose this and follow the process to book your arrival time slot. When you arrive at Eureka! you will need to show your Clubcard code to our admissions staff. Without the code, you will need to pay full price for your entry. Please visit the Tesco Clubcard website before you book to see all the terms and conditions of using your Clubcard Vouchers to access Eureka!

  • Can I book over the phone?

Yes, our team are here to support you if you can’t use the online ticket system. If you’re able to book online, please do so to keep our team free to assist people who aren’t able to. 

  • How do I get my tickets?

Eureka! will not be sending actual tickets. You do not need to bring anything with you on the day, other than your booking reference number. You will be checked in using this when you arrive. Your confirmation email will arrive after you have booked and will contain lots of information about your visit. Please make sure you use the correct email address and check your junk mail folder before contacting us. There’s no need to print your email out.

  • What will you do with my personal information after I book online?

Read our Privacy Statement for more info, and please also read about the NHS test and trace system below.


Annual Pass Holders

  • I’m an annual pass holder – do I still need to book in advance?

Yes, even if you have an annual pass we still need you to book in your visit so we know you’re coming. This way we can limit the number of visitors in the museum to a safe level. There is a simple online booking system specifically for annual pass holders. Remember, you must have activated your annual pass to book your visit. If you haven’t activated your pass, you will be directed to the activation pages on our website to do so before you book.

  • I’m an annual pass holder – will my pass be extended?

Yes, we will be extending annual passes to add on any days that you missed out on due to the closure. If you bought your tickets between 1 April 2019 and 20 March 2020, we’ll automatically extend your annual pass to add any days missed onto the expiry date. If you gave us your email address when you bought tickets, we will email you to let you know your new expiry date.


Extra Safety Measures

  • Will we still be able to play with everything?

Yes, pretty much. There’s a limited number of smaller areas we’ve kept closed for now, but all the main galleries and interactives are open. We’ve ramped up all our cleaning protocols and are even using a a disinfectant “Fogging” system (see below) to ensure interactives can be played with. At this time our Creativity Space and the picnic train carriage remain closed.

  • Do I have to wear a face covering?

Children do not need to wear face coverings while at Eureka! – we want to see them smile!

However, the government has now made the wearing of face coverings at indoor attractions compulsory for adults from the 8 August, unless you have a medical exemption or have a sunflower lanyard. At some points in the museum, like the admission desk, information desk, café and shop tills, you will see we have also installed some screens to keep our staff and visitors safe and in all indoor public spaces staff will also be wearing face masks.

  • What measures are in place to ensure social distancing?

We have reduced the number of people who can visit us on any given day by 60%. There will be room inside the museum to manage social distancing, and we’ve installed various reminder signs in the galleries too.

  • How are you keeping the museum clean?

High level and deep cleans throughout the museum have been carried out prior to reopening. On a day-to-day basis we’ll have additional janitors keeping the toilets, lunch spaces and communal areas clean, and you’ll also see our Enablers keeping galleries clean throughout the day. We’re also using a weekly fogging process to ensure all the interactives are kept extra clean.

  • How does “Fogging” work?

Fogging is a well-established disinfectant spraying technique which has been used in hospitals and laboratories for many years but because of COVID-19 many more organisations are now using it including nurseries, schools and visitor attractions.

Every week we will be using a specialist agency who are able to saturate the museum with a virucide solution which is completely non-toxic, non-irritant and non-corrosive. This process is harmless to humans and animals but kills 99.99% of bacteria including the Coronavirus family. Although this process is effective for up to 3 weeks, we’ll be carrying this out every week.

  • How busy will it be?

If you’ve visited Eureka! before, you will know that we used to get very busy. Because we are now limiting the number of visitors each day, the museum will not be busy inside. This will be a really good time to visit!

  • Are you complying with NHS Test and Trace?

Yes. Contact information will be made available to NHS Test and Trace should they require it. This information will be the person who made the booking only (not others in the party). NHS Test and Trace will then decide whether to contact you directly or not.


Arrival

  • What do I need to bring with me on the day?

Bring your booking reference number. You will be asked for this on arrival. Each person in your party will be checked in using this at the desk. If you are an essential carer, bring your DLA letter, or other proof of your Carer status. If you are using gift vouchers, remember to bring the voucher with you. If you are using Tesco Clubcard points, you must bring the barcode with you.

  • Can I arrive earlier than my timeslot?

If you arrive earlier than your timeslot, you will be asked to wait and play outside before you enter the museum, depending on the number of visitors already inside.

  • What if I miss my arrival slot?

We know it may be tricky arriving within your half hour timeslot. However, we ask that you aim to arrive as close as possible to this to avoid having a queue build up outside the building. If you are unavoidably delayed, you will still be able to access the museum if you have a valid booking for that day.

  • Will there be any school groups in?

No, Eureka! is not hosting any school or group visits through August or September. We will be reviewing this later in the year.


Facilities

  • Are the toilets open?

Yes, the toilets will be open, including our Changing Places toilet and All Access toilets. These will be operated on a one-family at a time system. We know that sometimes little ones can’t wait – so we’ve added more loos outside too!

  • Is the Café going to be open?

Yes, the Café will be open and offering a limited menu to start with. You’ll still be able to get a good sandwich lunch, hot drinks and cakes throughout the day.

  • Can I bring a picnic?

Yes, of course! We have a limited number of picnic spaces inside the museum, but there’s lots of space outside to eat picnics.

  • Are lockers and coat rails available?

No, we cannot open the lockers, or provide coat rails at the current time. Please limit the things you need to bring with you.

  • Is the Shop open?

Yes, the shop will be open.

If your question isn't covered, please email us or call us on 01422 330069

Email us

Eureka! The National Children’s Museum
Discovery Road, Halifax HX1 2NE. Map