FAQs

We know you’ll have loads of questions, which we’ve hopefully answered below.

If your question isn't covered, please email info@eureka.org.uk

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Booking your visit

  • When is Eureka! open?

Here are our term-time opening hours:

Monday: Closed
Tuesday: Open 10am – 4pm
Wednesday: Open 10am – 4pm
Thursday: Open 10am – 4pm
Friday: Open 10am – 4pm
Saturday: 
Open 10am – 5pm
Sunday: Open 10am – 5pm

We’re open every day until 5pm during the school holidays.

  • Do I need to pre-book?

Yes – Absolutely. Every visitor to Eureka! will need to pre-book. 
Even if you are an existing annual pass holder, you still need to pre-book your visit.

When you pre-book your tickets please choose your day carefully.

There is a high demand for tickets, therefore, please only book if you fully intend to make a visit. We only have a limited number of tickets available each day and want to welcome as many people as we can.

Opening at limited visitor capacity has an enormous financial impact on Eureka!, and visits that are booked but then not taken up has a direct impact on our future sustainability.

If you need to amend your booking please let us know in advance by email to change@eureka.org.uk so we can release your tickets for other visitors.

You can book online using our booking system here.

  • Can I still turn up and pay at the admission desk?

No, unfortunately we can’t offer that anymore. All visits must be pre-booked.

  • I’m an annual pass holder – do I still need to book in advance?

Yes, even if you have an annual pass we still need you to book in your visit so we know you’re coming. This way we can limit the number of visitors in the building. Just use our simple online booking system for everyone including annual pass holders.

Remember, you must have activated your annual pass to book your visit. If you haven’t activated your pass, you will be directed to the activation pages on our website to do so before you book.

As we only have a limited number of tickets available each day, please only book if you fully intend to come. Visits that are booked but then not taken up has a direct impact on our future sustainability.

If you need to amend your booking please let us know in advance by email to change@eureka.org.uk so we can release your tickets for other visitors.

Please see our Annual Pass T&Cs page for further information.

  • I’ve pre-booked, can I cancel or amend my booking?

Yes – you need to do this in advance. Please email change@eureka.org.uk with your booking details and we can do this for you. Please do this as far in advance as possible.

  • I’m an Essential Carer or Max Card holder – do I still need to book in advance?

Yes, even though your entry to Eureka! is free as an essential carer, you must book your arrival slot so we know you’re coming. Choose the Essential Carer button when you pre-book on the booking system, and remember to bring proof of your Carer status with you on the day. Use the Essential Carer ticket type if you are booking a visit using Max Cards also – and remember to bring them with you on the day of your visit. Each Max card holder is entitled to 1 child and 1 adult entry.

  • If I am an adult, can I visit without children?

Eureka! is designed for children and their families to play and learn together, so ensuring that our museum is safe and family-friendly is important to us. We therefore do not allow adults to visit without children during our opening hours, unless in exceptional circumstances. Find out more about adults visiting Eureka! without children here.

  • Why do I have to book a timeslot?

We have 10 minute booking slots to spread out arrival times and reduce the likelihood of queues to get in once you arrive. We know it’s difficult to arrive exactly on time, especially with kids in the car – so your booking is available for half an hour after your booked arrival time.

  • Are visits time-limited?

No, visitors can stay and enjoy Eureka! for as long as they wish. We have capped our visitor numbers each day.

  • I have a discount voucher, how do I use it?

If you have a code, just enter it in the box during the booking process and it will recalculate the cost of your entry based on the code your offer relates to.

  • I have a Eureka! Gift Voucher, how do I use it?

You will see a ticket type for Gift Voucher. Choose this option and enter the number of people visiting and make sure that all adult/children tickets are set to 0, then follow the process to book your arrival time slot. When you arrive at Eureka! you will need to hand your Eureka! gift voucher(s) to our admissions staff. Without the vouchers, you will need to pay full price for your entry.

  • I want to use my Tesco Clubcard Vouchers, how can I do that online?

You will see a ticket type for Tesco Reward Partners. Choose this option and enter the number of people visiting and make sure all adult/children tickets are set to 0 then follow the process to book your arrival time slot. When you arrive at Eureka! you will need to show your Clubcard code to our admissions staff. Without the code, you will need to pay full price for your entry. Please note that if you use Clubcard Vouchers to pay for entrance then you will not receive an Annual Pass. For more information, please visit the Tesco Clubcard website before you book to see all the terms and conditions of using your Clubcard Vouchers to access Eureka!

  • My child has a Blue Peter Badge, how do I book this?

The Blue Peter badge admits for the badge holder to be entirely free. When booking online, you simply need to put the badge holder down as a “gift voucher” instead of a child ticket so you will not pay for them through the booking system. On the day, our enablers will need to see the badge so they can apply the discount to make them free and everyone else will receive an annual pass making everyone free for the year!

  • Can I book over the phone?

Our booking system online is very simple to use so you should be able to do everything you need to do without support. However, our team are here to support you as best we can. If you’re able to book online, please do so. If you have any queries relating to your annual pass number, an existing booking, changes to a booking or other booking enquiries, the quickest way to get a response is to email info@eureka.org.uk. While the museum is reopening, many of our support staff continue to work from home, so emailing is the best way to get in touch.

  • How do I get my tickets?

We don’t send physical tickets, but we do send you a confirmation email instead. You’ll just need to show us the email on your phone when you get here or let us know your confirmation number – no need to print anything out. You will be checked in using this when you arrive. Your confirmation email arrives after you have booked and will contain lots of information about your visit. Please make sure you use the correct email address and check your junk mail folder before contacting us.

  • What will you do with my personal information after I book online?

Read our Privacy Statement for more info.


Annual Pass Holders

  • I’m an annual pass holder – do I still need to book in advance?

Yes, even if you have an annual pass we still need you to book in your visit so we know you’re coming. This way we can limit the number of visitors in the building. Just use a simple online booking system for annual pass holders. Remember, you must have activated your annual pass to book your visit. If you haven’t activated your pass, you will be directed to the activation pages on our website to do so before you book.

As we only have a limited number of tickets available each day, please only book if you fully intend to come. Visits that are booked but then not taken up has a direct impact on our future sustainability.

If you need to amend your booking please let us know in advance by email to change@eureka.org.uk so we can release your tickets for other visitors.

Please see our Annual Pass T&Cs page for further information.

  • I’m an annual pass holder – but I don’t know my Annual Pass number

It’s worth checking your junk mail folder before you contact us. If your pass is active you will have received an email from us already with these details and your new expiry date. If you still cannot find this, please email info@eureka.org.uk with your name, address and postcode and we will respond within 72 hours.

  • I’m an annual pass holder – will my pass be extended?

Yes, we have extended annual passes to add on any days that you missed out on due to the closure. This will be done automatically you don’t need to do anything. If you gave us your email address when you bought tickets, we have emailed you to let you know your new expiry date. Please check your junk email folder before contacting us if you can’t find this email.


Extra Safety Measures

  • What’s it like now?

The galleries and all the main circulation spaces remain free-flow to enable children to lead their parents or carers to the things they are most interested or entertained by. We ask parents to supervise their children in these spaces and wait until exhibits become available. Please be respectful of other visitors in our museum, it makes it a much nicer day out for everyone!

  • Will we still be able to play with everything?

All the main galleries and interactives are now open. We’ve ramped up all our cleaning protocols and are even using a disinfectant “Fogging” system (see below) to ensure interactives can be played with.

  • What measures are in place to ensure social distancing?

We have reduced the number of people who can visit us on any given day by 50%.

  • How are you keeping the museum clean?

High level and deep cleans throughout the museum have been carried out prior to reopening. We’re also using a fogging process every 20 days to ensure all the interactives are kept extra clean.

  • How does “Fogging” work?

Fogging is a well-established disinfectant spraying technique which has been used in hospitals and laboratories for many years and because of COVID-19 many more organisations are now using it including nurseries, schools and visitor attractions.

Every 20 days we will be saturating the museum with a virucide solution which is completely non-toxic, non-irritant and non-corrosive. This process is harmless to humans and animals but kills 99.99% of bacteria including the Coronavirus family. Although this process is effective for up to 3 weeks after application, we’ll be carrying this out every 20 days.

  • How busy will it be?

We are continuing to limit the number of visitors each day, the museum will not be as busy inside as it used to be pre-Covid.


Arrival

  • What do I need to bring with me on the day?

Bring your booking reference number. You will be asked for this on arrival. Each person in your party will be checked in using this at the desk. If you are an Annual Pass holder and haven’t uploaded a picture, please bring photo ID with you such as Driving Licence. If you are an essential carer, bring your DLA letter, or other proof of your Carer status. If you are using gift vouchers, remember to bring the voucher with you. If you are using Tesco Clubcard points, you must bring the barcode with you.

  • Can I arrive earlier than my timeslot?

If you arrive earlier than your timeslot, you may be asked to wait and play outside before you enter the museum, depending on the number of visitors already inside.

  • Can I use the café before our booked arrival time?

I’m afraid not! Any cafe visits are included in your timeslot so you will not be able to use the café before you can be checked in.

  • What if I miss my arrival slot?

We know it may be tricky arriving within your half-hour timeslot. However, we ask that you aim to arrive as close as possible to this to avoid having a queue build up outside the building. If you are unavoidably delayed, you will still be able to access the museum if you have a valid booking for that day.

  • Will there be any school groups in?

Yes. We welcome school visits on Tuesdays, Wednesdays, Thursdays and Fridays during term time.


Facilities

  • Are the toilets open?

Yes, the toilets will be open, including our Changing Places toilet and All Access toilets. We know that sometimes little ones can’t wait – so we’ve added more loos outside too!

  • Is the Café going to be open?

Yes, the Café is open, offering a range of lunch options, hot and cold drinks and cakes.

Once you have purchased your food at the counter you can takeaway or sit in our café area to eat.

  • Can I bring a picnic?

Yes, of course! We have a limited number of picnic spaces inside the museum, but there’s lots of space outside to eat picnics.

  • Is the Shop open?

Yes, the shop is open.

If your question isn't covered, please email us on info@eureka.org.uk

Email us

Eureka! The National Children’s Museum
Discovery Road, Halifax HX1 2NE. Map