Re-opening FAQs

The world's changed and we’ve changed with it

– but don't worry, you'll still recognise us :)

We know you’ll have loads of questions, which we’ve hopefully answered below.
If your question isn't covered, please email info@eureka.org.uk

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Eureka! is open! AGAIN!

Just like last time, we’ve extended active Annual Passes to cover the closure period. You don’t need to do anything – we’ve got it covered.

As the measures are lifted across the UK, at Eureka! we remain committed to the health and well-being of our staff and visitors. Our priority is (and always has been) to ensure that everyone feels safe and comfortable during their time with us.

Eureka! has decided to maintain reduced capacity, pre-booked ticket entry only, and recommends face masks (unless exempt) until otherwise announced, in accordance with government guidance and industry best practice issued by the Association of Leading Visitor Attractions.

Booking your visit

  • Is Eureka! open?

Yes, and we’re open from 10am – 5pm every day over the summer holidays (so up until Sunday 5th September)

  • What are your opening hours?

We’re open from 10am to 5pm every day over the summer holidays.

During term time, we’re open on Fridays 10am – 4pm, and Saturdays and Sundays 10am – 5pm.

  • Do I need to pre-book?

Yes – Absolutely. Every visitor to Eureka! will need to pre-book. 
Even if you are an existing annual pass holder, you still need to pre-book your visit.

When you pre-book your tickets please choose your day carefully.

There is a high demand for tickets, therefore, please only book if you fully intend to make a visit. We only have a limited number of tickets available each day and want to welcome as many people as we can.

Opening at limited visitor capacity has an enormous financial impact on Eureka!, and visits that are booked but then not taken up has a direct impact on our future sustainability.

If you need to amend your booking please let us know in advance by email to change@eureka.org.uk so we can release your tickets for other visitors.

You can book online using our booking system here.

  • Can I still turn up and pay at the admission desk?

No, unfortunately we can’t offer that anymore. All visits must be pre-booked.

  • I’m an annual pass holder – do I still need to book in advance?

Yes, even if you have an annual pass we still need you to book in your visit so we know you’re coming. This way we can limit the number of visitors in the building. Just use our simple online booking system for everyone including annual pass holders.

Remember, you must have activated your annual pass to book your visit. If you haven’t activated your pass, you will be directed to the activation pages on our website to do so before you book.

As we only have a limited number of tickets available each day, please only book if you fully intend to come. Visits that are booked but then not taken up has a direct impact on our future sustainability.

If you need to amend your booking please let us know in advance by email to change@eureka.org.uk so we can release your tickets for other visitors.

Please see our Annual Pass T&Cs page for further information.

  • I’ve pre-booked, can I cancel or amend my booking?

Yes – you need to do this in advance. Please email change@eureka.org.uk with your booking details and we can do this for you. Please do this as far in advance as possible.

  • I’m an Essential Carer or Max Card holder – do I still need to book in advance?

Yes, even though your entry to Eureka! is free as an essential carer, you must book your arrival slot so we know you’re coming. Choose the Essential Carer button when you pre-book on the booking system, and remember to bring proof of your Carer status with you on the day. Use the Essential Carer ticket type if you are booking a visit using Max Cards also – and remember to bring them with you on the day of your visit. Each Max card holder is entitled to 1 child and 1 adult entry.

  • If I am an adult, can I visit without children?

Eureka! is designed for children and their families to play and learn together, so ensuring that our museum is safe and family-friendly is important to us. We therefore do not allow adults to visit without children during our opening hours, unless in exceptional circumstances. Find out more about adults visiting Eureka! without children here.

  • Why do I have to book a timeslot?

We have introduced 10 minute booking slots. This to stagger arrival times, and reduce the likelihood of queues to get in once you arrive. We know it’s difficult to arrive exactly on time, especially with kids in the car – so your booking is available for half an hour after your booked arrival time.

  • Are visits time-limited?

No, visitors can stay and enjoy Eureka! for as long as they wish. We have capped our visitor numbers each day to ensure that we don’t exceed visitor levels for social distancing.

  • I have a discount voucher, how do I use it?

If you have a code, just enter it in the box during the booking process and it will recalculate the cost of your entry based on the code your offer relates to.

  • I have a Eureka! Gift Voucher, how do I use it?

You will see a ticket type for Gift Voucher. Choose this option and enter the number of vouchers, then follow the process to book your arrival time slot. When you arrive at Eureka! you will need to hand your Eureka! gift vouchers to our admissions staff. Without the vouchers, you will need to pay full price for your entry.

  • I want to use my Tesco Clubcard Vouchers, how can I do that online?

You will see a ticket type for Tesco Clubcard. Choose this option and enter the number of people covered by the Tesco Clubcard vouchers then follow the process to book your arrival time slot. When you arrive at Eureka! you will need to show your Clubcard code to our admissions staff. Without the code, you will need to pay full price for your entry. Please note that if you use Clubcard Vouchers to pay for entrance then you will not receive an Annual Pass. For more information, please visit the Tesco Clubcard website before you book to see all the terms and conditions of using your Clubcard Vouchers to access Eureka!

  • Can I book over the phone?

Our booking system online is very simple to use so you should be able to do everything you need to do without support. However, our team are here to support you as best we can. If you’re able to book online, please do so. If you have any queries relating to your annual pass number, an existing booking, changes to a booking or other booking enquiries, the quickest way to get a response is to email info@eureka.org.uk. While the museum is reopening, many of our support staff continue to work from home, so emailing is the best way to get in touch.

  • How do I get my tickets?

Eureka! will not be sending actual tickets. You need to bring your booking reference number with you on the day. You will be checked in using this when you arrive. Your confirmation email will arrive after you have booked and will contain lots of information about your visit. Please make sure you use the correct email address and check your junk mail folder before contacting us. There’s no need to print your email out.

  • What will you do with my personal information after I book online?

Read our Privacy Statement for more info, and please also read about the NHS test and trace system below.


Annual Pass Holders

  • I’m an annual pass holder – do I still need to book in advance?

Yes, even if you have an annual pass we still need you to book in your visit so we know you’re coming. This way we can limit the number of visitors in the building. Just use a simple online booking system for annual pass holders. Remember, you must have activated your annual pass to book your visit. If you haven’t activated your pass, you will be directed to the activation pages on our website to do so before you book.

As we only have a limited number of tickets available each day, please only book if you fully intend to come. Visits that are booked but then not taken up has a direct impact on our future sustainability.

If you need to amend your booking please let us know in advance by email to change@eureka.org.uk so we can release your tickets for other visitors.

Please see our Annual Pass T&Cs page for further information.

  • I’m an annual pass holder – but I don’t know my Annual Pass number

It’s worth checking your junk mail folder before you contact us. If your pass is active you will have received an email from us already with these details and your new expiry date. If you still cannot find this, please email info@eureka.org.uk with your name, address and postcode and we will respond within 72 hours.

  • I’m an annual pass holder – will my pass be extended?

Yes, we have extended annual passes to add on any days that you missed out on due to the closure. This will be done automatically you don’t need to do anything. If you gave us your email address when you bought tickets, we have emailed you to let you know your new expiry date. Please check your junk email folder before contacting us if you can’t find this email.

  • I’m an annual pass holder – What’s the availability for free revisits?

Eureka! can only stay open if we have enough admissions income to cover our running costs. Under normal circumstances this is no problem but, with reduced visitor capacity due to social distancing, it’s a real struggle. Because annual pass holders are able to visit free once they’ve bought their pass we have set a higher ratio of first-time visitors to annual pass holders over the next few weeks of summer so that we can remain open. Once we’re able to let more visitors in, we’ll be able to balance this out a bit more.

We really value our annual pass visitors and have ensured the ratios reflect our normal visitor patterns, and have plenty of availability for pass holders on most days if you’re booking a few days in advance.


Extra Safety Measures

  • What’s it like now?

The team at Eureka! have worked hard to provide a COVID-secure experience, whilst retaining the fun, family day out we’re known for. All the main gallery spaces are open, and the vast majority of exhibits are still available.

The galleries and all the main circulation spaces remain free-flow to enable children to lead their parents or carers to the things they are most interested or entertained by. We ask parents to supervise their children in these spaces and wait until exhibits become available. Some of the smaller spaces are available to one family at a time, and you will see the signage at the entrance to these. Please be respectful of other visitors in our museum, it makes it a much nicer day out for everyone!

  • Will we still be able to play with everything?

All the main galleries and interactives are open. We’ve ramped up all our cleaning protocols and are even using a disinfectant “Fogging” system (see below) to ensure interactives can be played with. At this time the picnic train carriage remains closed.

  • Do I have to wear a face covering?

As the measures are lifted across the UK, we remain committed to the health and well-being of our staff and visitors. Our priority is (and always has been) to ensure that everyone feels safe and comfortable during their time with us. As a result, after the 19 July the following will still be in place at Eureka!:

  • We continue to limit the number of people in the museum, to avoid crowds.
  • We recommend all adult visitors wear a face mask indoors, unless exempt.
  • All visits must be booked in advance.

Children do not need to wear face coverings while at Eureka! – we want to see them smile!

At some points in the museum, like the admission desk, information desk, café and shop tills, you will see we have also installed some screens to keep our staff and visitors safe and in all indoor public spaces staff will also be wearing face coverings.

  • I have an exemption from wearing a face covering, will I still be welcome at Eureka!?

We welcome everyone and recognise there are circumstances where some visitors will not be able to wear face masks or coverings. We ask that fellow visitors are respectful and mindful of individual circumstances.

  • What measures are in place to ensure social distancing?

We have reduced the number of people who can visit us on any given day by 50%. There will be room inside the museum to manage social distancing, and we’ve installed various reminder signs in the galleries too.

  • How are you keeping the museum clean?

High level and deep cleans throughout the museum have been carried out prior to reopening. On a day-to-day basis we’ll have additional janitors keeping the toilets, lunch spaces and communal areas clean, and you’ll also see our Enablers keeping galleries clean throughout the day. We’re also using a fortnightly fogging process to ensure all the interactives are kept extra clean.

  • How does “Fogging” work?

Fogging is a well-established disinfectant spraying technique which has been used in hospitals and laboratories for many years and because of COVID-19 many more organisations are now using it including nurseries, schools and visitor attractions.

Every fortnight we will be saturating the museum with a virucide solution which is completely non-toxic, non-irritant and non-corrosive. This process is harmless to humans and animals but kills 99.99% of bacteria including the Coronavirus family. Although this process is effective for up to 3 weeks after application, we’ll be carrying this out every fortnight.

  • How busy will it be?

If you’ve visited Eureka! before, you will know that we used to get very busy at times. Because we are now limiting the number of visitors each day, the museum will not be busy inside. This will be a really good time to visit!

  • Are you complying with NHS Test and Trace?

Yes. We are required to collect contact details for all adult visitors to Eureka! each day and keep them on file for 21 days. Contact information will be made available to NHS Test and Trace should they require it. NHS Test and Trace will then decide whether to contact you directly or not.


Arrival

  • What do I need to bring with me on the day?

Bring your booking reference number. You will be asked for this on arrival. Each person in your party will be checked in using this at the desk. If you are an Annual Pass holder and haven’t uploaded a picture, please bring photo ID with you such as Driving Licence. If you are an essential carer, bring your DLA letter, or other proof of your Carer status. If you are using gift vouchers, remember to bring the voucher with you. If you are using Tesco Clubcard points, you must bring the barcode with you.

  • Can I arrive earlier than my timeslot?

If you arrive earlier than your timeslot, you may be asked to wait and play outside before you enter the museum, depending on the number of visitors already inside.

  • What if I miss my arrival slot?

We know it may be tricky arriving within your half-hour timeslot. However, we ask that you aim to arrive as close as possible to this to avoid having a queue build up outside the building. If you are unavoidably delayed, you will still be able to access the museum if you have a valid booking for that day.

  • Will there be any school groups in?

No, Eureka! is not hosting any school visits at the same time as family visitors.


Facilities

  • Are the toilets open?

Yes, the toilets will be open, including our Changing Places toilet and All Access toilets. We know that sometimes little ones can’t wait – so we’ve added more loos outside too!

  • Is the Café going to be open?

Yes, the Café is open, offering a range of lunch options, hot and cold drinks and cakes.

Once you have purchased your food at the counter you can takeaway or sit in our cafe area to eat.

  • Can I bring a picnic?

Yes, of course! We have a limited number of picnic spaces inside the museum, but there’s lots of space outside to eat picnics.

  • Are lockers and coat rails available?

No, we cannot open the lockers, or provide coat rails at the current time. Please limit the things you need to bring with you.

  • Is the Shop open?

Yes, the shop is open.

If your question isn't covered, please email us on info@eureka.org.uk

Email us

Eureka! The National Children’s Museum
Discovery Road, Halifax HX1 2NE. Map