If you or a member of your family has a disability, here’s lots of information to help you plan and prepare for your visit.
Also, If there is a queue on arrival, just let a member of the team know that one of your group is disabled and we’ll fast track your admission for you.
We also run events and activities for disabled children and their families, so read on to find out more…
We were awarded Gold at the VisitEngland Awards for Excellence 2017 – Access for All, and were named one of Britain’s Most Accessible Tourist Attractions by tourist boards in England, Scotland, Wales and Northern Ireland!...
Any disabled visitor can bring an essential carer with them for free – it’s as simple as that! Just tell our staff at the tills that you have an essential carer with you and we’ll take it from there....
We run regular clubs for families with disabled children which are lots of fun and completely free! Clubs take place once a month with activities designed for specific disabilities, plus clubs for any disability during the school holidays.
Days out with kids can be stressful at the best of times, but particularly so if one of your children is disabled. We offer a free, unique service called Extra Pair of Hands which can be booked up to two weeks before your visit. A trained member of the team will call to discuss your child’s likes, dislikes and any triggers, and the same person will then join you for two hours during your visit to support, help you all have fun and really tailor your Eureka! experience for you – that’s right – your very own extra pair of hands!
To book just call 01422 330069, though remember that you must book two weeks in advance.
The Eureka! Story
Autism Friendly Award
We know that many visitors with autism and other sensory conditions find it beneficial to prepare for their visit and have prior insight into the sensory input involved in a visit to Eureka!, that’s why we’ve created The Eureka! – a practical tool for parents, teachers and children to read before visiting.
We have a Changing Places toilet available as well as all access toilets on both floors. You’re also welcome to use either of our First Aid rooms with adult-sized beds if required.
Eureka! is Assistance Dog friendly! Just ask any member of the team if you’d like some water for your dog. Find out more on the Assistance Dogs UK website.... Read more
We support BlueAssist – designed to support visitors with communication problems. Our team have been trained in using the system so please show your BlueAssist cards or the BlueAssist App to any member of the team.... Read more
We’ve got a quiet space called our “chill out room” available for your use. It’s a calm, relaxed room with big cushions and other things to help you take some time out from the museum. Just ask any member of the team if you’d like to use the room.On the rare occasion that the chill out room is in use, we’ll find another quiet room for you to use.
Eureka! is full of multi-sensory exhibits, and our information leaflets and flyers are available in large print if required – just ask at the Info desk. The main entrance area is well lit with natural light, and there is level access with a lift between floors.
Our admissions tills include an induction loop – just ask if you’d like to use it. Many members of our front of house team are learning BSL.
There are dedicated parking spaces for disabled visitors about 50m from our main entrance. If you’d like some assistance on arrival, please ask any member of the team.
We’ve got a number of wheelchairs available to borrow while you visit – just ask when you arrive or call ahead on 01422 330069. Access at the main entrance to the museum is completely level, we have a low level counter at our admissions desk, and a lift between floors.
