If I have an Annual Pass do I still need to pre-book?
Yes – all visitors need to pre-book their visits as we have a capped the number of visitors per day so that we can maintain social distancing guidelines. Please see our re-opening FAQs for more information.
Who can use the pass to visit?
It covers all of the people who came to Eureka! on the day of your first visit. If there is someone who will visit with you regularly on future visits, pay for them during your first visit to include them on your pass, or they can buy their own pass when they visit with you next time.
There are people I would normally visit with who are not here today. What do I do?
Pay for their admission along with yours and they can be added to your Annual Pass, or they can pay for their admission (and get their annual pass) when they visit with you next time.
What’s Gift Aid and who should sign for it?
If you are a UK tax payer, adding Gift Aid to your admissions price means that we can claim back the tax that you have already paid on the price of your admission, so for every £1 you spend at our tills we can claim back an extra 25p.
Can I give my Annual Pass to family and friends to use?
No, Annual Passes can only be used by the named pass holder and the people listed on the pass when you convert to an Annual Pass.
Can I bring additional children?
Yes, however you will need to buy a ticket for them on the day of your visit. You can add them to your Annual Pass but their pass will expire on the earlier date of your pass.
If one of my children isn’t visiting on that day can I bring another child instead?
No, unfortunately the Annual Pass can only be used by the children named on the pass.
Will I have to pay extra for special events?
We regularly run special themed events for visitors, which are usually free with standard admission or your Annual Pass. Where any additional fees apply they will be clearly stated on promotional materials and web listings. If you are unsure about any additional fees for events, contact us. Please note that Annual Passes cannot be used to pay for school trips, birthday parties or group visits.
Can I use Tesco Vouchers or any other vouchers to buy an Annual Pass?
No, visits paid for by using Tesco Vouchers, Yorkshire Pass holders, free child vouchers or any other discounts (unless clearly stated otherwise) will be issued as a day ticket and are not eligible for a free upgrade to an Annual Pass.
Can my child/children use the pass on school or group trips to Eureka!?
No, unfortunately not. School and group visits to Eureka! include specialist, seasonal workshops, content and staff support which is not included in the price of standard admissions.