Access Information

Access for all Gold Award 2015We are proud to be an accessible venue and to provide facilities and services for our disabled visitors to assist and support you during your visit.

If there is any additional way that we can support you, please don’t hesitate to contact us or speak with a member of staff during your visit. In May 2015 we were awarded Gold at the VisitEngland Awards for Excellence – Access for All category, and in November 2014 we were named one of Britain’s Most Accessible Tourist Attractions by tourist boards in England, Scotland, Wales and Northern Ireland.

Access Statement

Download our Accessibility Guide (Word document) to find out more details about access for families and disabled visitors.

Watch a short film about access at Eureka!

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Essential carers visit free

All essential carers of disabled visitors get FREE admission to Eureka! Please just bring along a form of ID to process your admission on arrival. We cannot take bookings for carers online, but we will fast-track your admission on the day of your visit – just ask a member of staff when you get here.

Playing in Desert DiscoveryA FREE Extra Pair of Hands

This service for disabled children and their families offers, quite literally, an extra pair of hands during your visit – for free! Book at least two weeks in advance and a trained member of the Eureka! team will call you to discuss your child’s individual needs, then accompany you on the day to guide and support you, and generally make sure you get the very best out of your day out. Visit the Access All Areas Pages to read more about our free services for disabled children and their families, or call 01422 330069 for more information.

Free Super Sunday and Holiday Clubs

We’re running regular Super Sunday and Holiday clubs throughout 2017. All activities and parking are completely FREE. Clubs run from 10am-12pm and include fun craft and games activities with trained members of the Eureka! team, followed by a supported to visit to a different area of the museum each week. To find out more visit our Access All Areas Pages, or call Coral on 01422 330012.

The Eureka! Story cover

Planning your visit

Visitors with autism and other conditions may be hyper sensitive to sensory input, and there is a LOT of sensory input when visiting Eureka!, which is why we’ve created the Eureka! story – a practical tool for parents, teachers and children to read before visiting to familiarise themselves with what a visit may entail.

A limited number of hard copies of The Eureka! Story are available. To request a copy, please email us with your name and postal address.

Changing Places facilities at Eureka!

Changing Places facilities at Eureka!

Toilets and Changing Facilities

We have a Changing Places facility on our ground floor, as well as all-access toilets on both floors. We also have changing facilities available, and visitors are welcome to use our first aid room with an adult-sized bed if additional space is required. Please ask a member of staff if you would like to use our First Aid Room.

  • Changing Places washroom A changing facility with toilet, Robin tracking hoist with maximum load of 200 kg, height adjustable changing bed and washbasin, privacy screens and sufficient space for two carers and a wheelchair user
  • All-access toilets Left hand transfer space, vertical rails at the side of the toilet and basin, a wall hanging changing mat, emergency call button, low level light switch and hook, lever taps, low level hand drier, good overhead lighting, non-slip floor tiles, colour contrast red tiles define the wall/floor meeting point and door way edges.

Assistance Dogs

The whole Eureka! site and buildings are Assistance Dog friendly! Just ask any member of the team if you’d like some water for your dog. Find out more on the Assistance Dogs UK website.

BlueAssist logoBlueAssist – Visitors with Communication Problems

We are proud to be the first venue in Yorkshire to introduce BlueAssist – a simple system designed to support visitors with communication problems. Our team have been trained in using the system so please show your BlueAssist cards or the BlueAssist App to any member of the team.

Visitors with Autism

Sensory Room at Eureka!Visitors with autism do not have to queue if the waiting time is long – just let us know you are here. Eureka! offers visitors who may experience sensory disturbance a quiet space away from the rest of the museum. The availability and location of the quiet space may vary – please ask at the Information Desk during your visit.

Visitors with visual impairments

We have a range of multi-sensory exhibits available. Our information leaflets and flyers are available in large print, and there is level access with a lift between floors. The reception area is well lit with natural light.

Visitors with hearing impairments

Our admissions tills include an induction loop for our hearing impaired visitors. Please ask a member of our team if you’d like to access this facility.

Wheelchair users or with mobility difficulties

There are dedicated parking spaces for disabled visitors approximately 50 metres from our main entrance. Please do request assistance if you require it. We also have a limited number of wheelchairs which are available to borrow while you visit – just ask when you arrive. Access at the main entrance to the museum is completely level, and we have a low level counter at our admissions desk.

Tourism For All logo

Accessible Accommodation

Looking for local, accessible accommodation for your holiday or short break? Jerusalem Farm, run by Calderdale Council, offers a barn conversion or apartment, fully adapted to enable disabled children and young people to enjoy their holidays with their families. Find out more about Jerusalem Farm.

You can also download our Access Statement (Word Document) to find out more details about access for families and disabled visitors.

If there is any additional way that we can support your visit, please don’t hesitate to ask a member of staff.

We’re celebrating the conclusion of the very successful three year Helping Hands project, which has seen us welcome families of disabled children into the museum with Saturday clubs, an Extra Pairs of Hands and Holiday clubs.

We shared the Helping Hands journey with delegates from all over the UK at our national conference in June.

91% of families – that’s you – believe that Eureka! is an inclusive place to be.

There are lots of exciting new developments planned, so watch out for regular updates!


Call us on 01422 330069 with any questions about access or to find out more about Helping Hands

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Children learn as they play. Most importantly, in play children learn how to learn." - O. Fred Donaldson

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